We are always willing to help users of HexEdit. Most
users are delighted with our responsiveness and level of support.
Some users have been frustrated at their
inability to contact us, especially via email. The
majority of these problems have been due to their email
being blocked by SPAM filtering (at several points in the process).
Sometimes our outgoing mail
has been blocked due to being incorrectly flagged as
SPAM (eg Yahoo did this at one stage).
This page has been created to alleviate the problem. If you have difficulties please try one
or more alternatives from the following methods.
You can quickly and easily contact us through the Contact Form.
When running the software the easiest way to contact us is to send an email right from within
HexEdit using the Email dialog available from the Help -> Email Support... menu item.
This automatically tells us which version of HexEdit you are
using and what version of Windows you are using. It also
creates an appropriate subject (to avoid SPAM filtering by our email
You can select from several alternative email addresses if you
are not having success with the default. (Actually you can
send email to anybody using this dialog by entering their address in
the "To" box.)
The forums are a great way to get feedback, as long as you don't mind
everyone being able to see your question. (Most of the forums are
shared between Hex Edit and Hex Edit Pro and are hosted at
There are different sections for posting
feedback on bugs and requests for enhancements and, of
course, asking questions about problems. The
Announcements and "Tips and Tricks" sections might also
be useful to you.
We receive an email whenever someone posts to
one of the forums, so posting a message is at least as
effective as sending an email.
Please send an email to
at any time but be sure to include either HexEdit or
HexEditPro in the subject to ensure that it is seen right away.
If there are no problems email is replied to in at most two working days, usually more often.
Note that many people have reported problems
obtaining a response via email. These problems cannot be traced to a single cause.
Emails get lost due to incorrect SPAM filters and other
technical problems. If you do not get a reply
please persist by re-sending or try another method such
as posting to the forums.
You can send me an SMS message at any time to +61 402 566 333.
This should probably be used as a last resort. It is best to send
a short message, for example to make sure I see your email.
You may send hard-mail (ie, paper) to the following address:
PO Box 2117
This method is mainly used for sending documents and checks